Frequently Asked Questions

Seeshell is a Bangladeshi ethical fashion and lifestyle brand that combines traditional craftsmanship with modern design. The brand partners with skilled artisans across Bangladesh to create handcrafted clothing, accessories, and lifestyle products while promoting fair trade, sustainable livelihoods, and responsible fashion. Customers can shop online at seeshellbd.com or visit the Seeshell showroom in Gulshan-2, Dhaka.

Yes. Seeshell is proudly based in Bangladesh and works with artisans and independent producers across the country to create ethically made fashion inspired by Bangladeshi heritage and contemporary trends.

Seeshell is more than a fashion retailer. The brand supports local artisans, promotes ethical sourcing, ensures fair wages, encourages sustainable production, and empowers women through employment and skill development while offering stylish handcrafted clothing.

Seeshell designs its own collections and works with carefully selected artisan groups and production partners who manufacture products according to Seeshell's quality and ethical standards.

Yes. Many Seeshell products are handcrafted using traditional techniques such as hand embroidery, zardosi, karchupi, tambour beading, and other artisan methods. Because of this, slight variations between products are natural and make every piece unique.

The Seeshell showroom is located at:

Pink City Shopping Complex
 Level #5, Shop #14
 Gulshan-2
 Dhaka-1213, Bangladesh

Yes. Customers are welcome to visit the Seeshell showroom to browse collections, check fabric quality, try available sizes, and receive styling assistance before making a purchase.

Customers can visit the official website or contact customer support for the latest information regarding Seeshell retail outlets and authorized locations.

You can place an order by:

• Shopping directly on seeshellbd.com
• Visiting the Seeshell showroom
• Contacting Seeshell customer support for assistance

No. Customers may shop without creating an account. However, registering allows you to track orders, manage addresses, view order history, and enjoy a faster checkout experience.

No. Seeshell does not accept phone or fax orders. Orders should be placed through the website or approved online channels.

Yes. Registered customers can track their orders through their Seeshell account. Customers may also contact customer support for delivery updates.

Please contact Seeshell customer service as soon as possible. Order cancellation depends on the processing status of your order.

Seeshell offers:

• Sarees
• Three-piece suits
• Two-piece suits
• One-piece dresses
• Gowns
• Anarkali
• Co-ord sets
• Casual sets
• Tops
• Shirts

The men's collection includes:

• Panjabi
• Kabli
• Shirts

designed for everyday wear, Eid, weddings, and special occasions.

Depending on the product, Seeshell uses premium fabrics including:

• Remi Cotton
• Premium Cotton
• Muslin
• Silk
• Blended Silk
• Georgette
• Georgette Net
• Cotton Blends
• Crinkle Fabric

Handcrafted products naturally vary because they are individually made by skilled artisans. Small differences in embroidery, texture, or finishing are part of their uniqueness.

• Check the Size Chart: Find the specific measurement guide on every individual product page.
• Measure Yourself: Compare your actual chest, waist, and shoulder measurements against our chart.
• Note the Fit: Read the product description to see if the item is a slim, regular, or relaxed fit.
  
  

Yes, absolutely! Our team is always happy to help you find the perfect fit.

• Send Your Measurements: Reach out to us via message or email with your exact chest, waist, and shoulder measurements.
• Specify the Item: Let us know which specific outfit you want to buy, and we will advise you on how that particular fabric and style fits.
  
  
  

Yes, you can easily exchange your item for a different size! If your purchase doesn't fit perfectly, simply contact our customer support team within our exchange window to initiate the process, ensuring the garment remains unworn with all original tags attached. For an even faster swap, you are also welcome to bring the item directly to our Outlet.

Customers can pay using Visa, Mastercard, American Express, bKash, Nagad, Rocket, Upay, online bank transfers, SSLCommerz-supported digital wallets, Cash on Delivery (COD), or cash (Nagad Cash).

Yes. All online payments on SeeshellBD are securely processed through SSLCommerz using encrypted payment technology to protect your payment information.

Yes. All product prices are listed in Bangladeshi Taka (BDT), inclusive of applicable pricing as displayed on the website.

Yes. Seeshell delivers to all districts across Bangladesh through trusted courier partners.

Yes. You can collect your order from our Gulshan showroom after receiving your order confirmation. Please bring your order details when collecting. 

Any customs duties, import taxes, or clearance fees are the responsibility of the customer and are not included in the order total. 

If you receive a damaged item, notify us within 24 hours of delivery with clear photos. Once verified, we will assist you with a replacement or another suitable solution in accordance with our return policy. 

If your order is lost in transit, please contact our customer support. We will investigate the issue with our courier partner and arrange a replacement or refund if the order is confirmed lost. 

We accept returns for damaged, defective, or incorrect items. Return requests must be made within 24 hours of delivery, and items must be unused with original tags and packaging. 

We offer exchanges for size issues, as well as damaged, defective, or incorrect items. Exchange requests must be made within 24 hours of delivery, subject to product availability and our exchange policy. 

No. Discounted or sale items are not eligible for exchange unless they are damaged, defective, or incorrectly delivered. 

Products are eligible for exchange if the request is submitted within 24 hours of delivery, in accordance with our exchange policy. 

Return shipping charges are the customer's responsibility, except in cases where the product is damaged, defective, or the wrong item was delivered. 

Returns are accepted only for items that are damaged, defective, incorrectly delivered, or have a manufacturing defect. The item must be unused, with original tags and packaging intact. 

Please report any damaged products within 24 hours of delivery by contacting our customer support with clear photos of the item and packaging. 

Once your return is approved, we will arrange a replacement item as quickly as possible, subject to product availability. 

No. Seeshell does not offer refunds or store credit. Eligible returns are resolved through product replacement only, in accordance with our return policy. 

No. To be eligible for an exchange, you must provide your order confirmation, invoice, or other valid proof of purchase. 

Some Seeshell products are available in limited quantities due to our handcrafted production process. Items may become unavailable when stock runs out, but new collections and restocks are updated regularly. 

Yes. Product prices may change due to updates in collections, availability, promotions, or other business factors. The price displayed on the website at the time of purchase will apply. 

Yes. Seeshell may cancel an order in certain situations, such as product unavailability, payment issues, or incorrect order information. Customers will be notified if an order is cancelled. 

We always aim to provide accurate pricing. If an incorrect price is displayed due to an error, Seeshell will contact the customer and provide the appropriate resolution. 

The content displayed on the Seeshell website, including product images, graphics, text, branding elements, and designs, is the property of Seeshell and is protected under intellectual property laws. 

No. Seeshell images, product photos, and visual content are protected by copyright and cannot be reused without prior permission. 

All use of the Seeshell website and related services is governed by the laws of Bangladesh. Any disputes will be subject to the jurisdiction of the courts of Bangladesh. 

Currently, Seeshell does not have a dedicated career portal. For job opportunities, please send your CV to our official email or contact us through our available communication channels. 

No. Seeshell respects applicant privacy and does not share personal information with third parties. Applicant information is used only for recruitment and employment-related purposes. 

For assistance, please call us at +880 1713-060439 during our working hours. 

For customer support and general inquiries, please email us at [email protected]

Visit our showroom at Pink City Shopping Complex, Level 5, Shop No. 14, Gulshan-2, Dhaka 1213, Bangladesh. 

Log in to your Seeshell account, go to “My Account,” and update your personal information, password, or saved addresses as needed. 

If you experience any issue, please contact our customer support via phone, email, WhatsApp, or the Contact Us page. Our team will assist you as quickly as possible. 

At Seeshell, ethical fashion means creating thoughtfully crafted products through responsible practices, fair wages, safe working conditions, and respect for local artisans. 

Seeshell supports rural communities by working with local artisans, promoting fair wages, and preserving traditional Bangladeshi craftsmanship through responsible production practices. 

Seeshell currently does not publicly disclose information about social audits. We remain committed to ethical production and responsible business practices. 

Our artisans and skilled workers receive fair monthly wages, reflecting our commitment to ethical and responsible production. 

Yes. Seeshell is committed to responsible sourcing, ethical production, and creating quality products with care for people and craftsmanship. 

Handcrafted fashion offers superior craftsmanship, attention to detail, and timeless designs while supporting skilled local artisans and preserving traditional craftsmanship. 

Yes. Seeshell introduces exclusive Eid collections every season, offering elegant and trend-inspired styles for men and women. 

Not at the moment. Seeshell does not currently offer a dedicated wedding collection, but we may introduce one in the future. 

We launch new collections throughout the year based on seasonal trends and customer preferences. Stay tuned for our latest updates. 

You can explore our new arrivals on the New Arrivals section of our website or follow Seeshell on social media for the latest updates.